Following my previous post, today I continue my SCSM journey. I had to create a new automation workflow using SCSM and SCORCH to give the ability to a portal user to add an Active Directory Account to one or more group(s).Once you get the input of the user, the selected user account and groups impacted by the request are added to the Service Request Related Item, in the Configuration Item field.
Finding this information with PowerShell was not easy. Also Users and Groups are tagged as "User Class" and we want to avoid querying the Active Directory to verify is a user is really a user and a group... really a group object.



